Hendiya® - Natural skincare products with organic prickly pear seed oil certified by ECOCERT

Refund policy

1. Withdrawal and return deadlines

Pursuant to article L221-18 of the Consumer Code, the buyer has a period of 14 days after receipt of his order to exercise his right of withdrawal and thus return any item not to him. not suitable for reimbursement, with the exception of the return costs which remain at its charge.

The products to be returned must be unopened and in their original condition allowing them to be remarketed in new condition. Any product opened or damaged by the buyer will not be taken back.

2. Terms of returns

The right of withdrawal can be exercised directly with customer service, via the "Contact" section of our website . We will tell you how to return the package by email. You will be asked to specify the reasons for the return, before being able to edit the return label to stick on the previously packed package. The cost of this label will be deducted from the refund of the order.

Your package must be returned as follows:

  • For packages to be returned from France, via Colissimo: possibility for the buyer to request a return from his letterbox on the Colissimo site or to drop the package in a post office;
  • For packages to be returned from Belgium and Luxembourg, via Mondial Relay: drop off the package at an approved relay point.
  • For packages to be returned from other countries, contact us for more information.

Returns must be made within 14 days of receipt of order.

In all cases, we advise the buyer to keep the proof of deposit which will allow him to benefit from his refund even in the event of an incident with his package.

3. Estimated return costs

Return shipping costs by post below are indicative; they may be subject to an upward or downward variation depending on the price conditions of La Poste (Colissimo) and Mondial Relay.

Transporter 0 - 0.5 kg 0.5 - 1.0 kg
1.0 - 2.0 kg
2.0 - 3.0 kg
Colissimo (France) 7.20 € 8.70 € 9.70 € 10.60 €
Mondial Relay (Belgium, Luxembourg) 4.50 € 5.30 € 6.00 € 6.95 €

4. Refund terms

In the event of withdrawal, Hendiya will refund all payments received on the same means of payment as that used at the time of purchase. Hendiya will reimburse within 14 days, after receipt and verification of the returned products. If the refund has not been received beyond 14 days, you can send us a proof of deposit of the package on info@hendiya.fr which will allow an early refund.